Refund Policy

Welcome to Deli-Kart.com! We value your satisfaction and aim to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Refund Eligibility

We offer refunds under the following conditions:

a. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide a full refund or a replacement, depending on your preference.

b. Incorrect Items

If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be delivered to you or issue a full refund.

c. Perishable Goods

For perishable goods such as fruits, vegetables, and meats, we do not accept returns. However, if these items arrive in poor condition, please contact us immediately, and we will provide a refund or replacement.

d. Non-perishable Goods

For non-perishable items, you can request a refund within 30 days of receiving your order. The items must be unused, in the same condition that you received them, and in the original packaging.

2. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [insert contact email or phone number] with your order number and details of the issue.
  2. Provide Evidence: For damaged, defective, or incorrect items, please provide a photo as evidence.
  3. Return Authorization: If applicable, our customer service team will provide you with a return authorization and instructions on how to return the item.
  4. Return the Item: Send the item back to us, if required. We recommend using a trackable shipping service.
  5. Receive Refund: Once we receive your item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3. Exceptions

Certain items are non-refundable:

  • Gift cards
  • Downloadable software products
  • Sale items (if applicable, only regular-priced items may be refunded)

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is due to our error (you received an incorrect or defective item, etc.), we will cover the return shipping costs.

5. Contact Us

If you have any questions about our refund policy, please contact us:

Email: info@deli-kart.com
Phone: +91 8086802806